Refund and Returns Policy
Last updated: 22 August 2026
This Policy applies to purchases made through:
AillForSounds Official Store
https://store.aillforsounds.com
The seller is:
ECTOSI Technology Piotr Sławek
Jasińskiego 9/58
05-500 Piaseczno
Poland
NIP: 6642124712
Phone: +48 518 290 209
Email: support@store.aillforsounds.com
1. Made to Order Products
Most AillForSounds merchandise is manufactured on demand after an order has been placed.
Our fulfillment provider Printful does not normally provide us with free returns, exchanges or refunds because a customer changed their mind, ordered the wrong size or selected the wrong color.
However, Printful’s commercial policy between Printful and the Store does not limit mandatory rights that a consumer has against ECTOSI Technology Piotr Sławek as the seller.
2. EU Right of Withdrawal
If you are a consumer in the European Union purchasing standard, non personalized merchandise online, you generally have the right to withdraw from the sales contract within 14 days without giving a reason.
For a single product, the period generally begins on the day when you or a person designated by you other than the carrier receives the product.
Where several products from one order are delivered separately, the period is generally calculated from receipt of the last relevant product.
3. How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, send an unequivocal statement informing us that you wish to withdraw from the contract.
Email:
support@store.aillforsounds.com
You may use the model withdrawal form included at the end of this Policy, but using the form is not mandatory.
Sending the withdrawal statement before the 14 day period expires is sufficient to meet the withdrawal deadline.
4. Personalized Products
The statutory right of withdrawal may not apply to products made according to the customer’s individual specifications or clearly personalized for that customer.
Examples include products individually produced using customer supplied photographs, names, text, artwork or other personalized content.
A standard product displaying a predesigned AillForSounds design is not treated as personalized merely because it is manufactured on demand.
5. Returning Products After Withdrawal
After exercising the statutory right of withdrawal, the consumer should return the relevant goods without undue delay and no later than 14 days after informing the Store of the withdrawal.
Unless we provide another appropriate return address, statutory returns may be sent to:
ECTOSI Technology Piotr Sławek
Jasińskiego 9/58
05-500 Piaseczno
Poland
We recommend contacting us before shipping the product so we can provide the most appropriate return instructions.
Do not send a product directly to a Printful production facility unless we specifically instruct you to do so.
For a standard statutory withdrawal due only to a change of mind, the customer bears the direct cost of returning the goods where permitted by applicable law and where the customer was properly informed of that obligation.
This means that if you return a product simply because you changed your mind, you are responsible for paying the return shipping cost.
6. Refund Following Withdrawal
Where a valid statutory withdrawal is exercised, we will reimburse the payments required by applicable consumer law without undue delay and, for EU consumers, no later than 14 days after receiving the withdrawal notice, subject to the statutory right to withhold the refund until the goods are returned or evidence of shipment is provided.
The refund normally includes the cost of the least expensive standard delivery method offered for the original order.
If the customer chose a more expensive delivery method, the additional delivery cost does not have to be refunded where permitted by law.
Refunds are normally made using the same payment method used for the original transaction unless another method has been expressly agreed and does not result in additional costs for the consumer.
7. Condition of Returned Products
Consumers may inspect merchandise to the extent reasonably necessary to establish its nature, characteristics and functioning.
The consumer may be responsible for diminished value resulting from handling beyond what would reasonably be permitted when examining the product in a physical store.
For example, clothing may normally be tried on, but extended use, washing or damage may reduce its value.
8. Damaged, Defective or Misprinted Products
If a product arrives damaged, defective, incorrectly printed or materially different from what was ordered, contact:
support@store.aillforsounds.com
Please provide your order number, a description of the issue and clear photographs showing the problem.
Printful’s operational claim procedure covers manufacturing defects, damaged products and misprints and may result in a free replacement or refund to the Store.
This fulfillment procedure is separate from and does not reduce the customer’s statutory rights against the seller.
9. Incorrect Product Received
If you receive a different product, design, size or color than the product listed in your order confirmation, contact us.
Where helpful, we may request photographs showing the product, size label, packaging or packing slip so that we can resolve the problem efficiently. Printful likewise requests photographic evidence for certain fulfillment errors.
10. Statutory Product Complaints
Where Polish or applicable EU consumer law applies, ECTOSI Technology Piotr Sławek remains responsible for lack of conformity of goods with the contract for 2 years from delivery.
The consumer may initially request repair or replacement.
Where the statutory conditions apply, the consumer may also be entitled to a price reduction or withdrawal from the contract.
The seller bears the costs of bringing non conforming goods into conformity where required by law.
Where Polish consumer law applies, we will respond to the complaint within 14 days after receiving it.
11. Wrong Size or Color Selected by Customer
Customers should review product descriptions and size guides carefully before ordering.
Outside situations where a statutory withdrawal right or another mandatory consumer right applies, we do not offer a voluntary free replacement solely because the customer selected the wrong size, color or product variant.
This does not restrict the 14 day statutory withdrawal right where it applies.
12. Lost Shipments
If an order has not arrived and appears to have been lost during delivery, contact us as soon as possible.
Printful asks its merchants to report lost shipments within 30 days after the estimated delivery date so that its fulfillment claim process can be used.
This operational deadline does not eliminate any mandatory rights the customer may have against the Store.
13. Incorrect Shipping Address
Customers are responsible for entering a complete and accurate delivery address.
If you notice an error after ordering, contact us immediately.
If production or shipment has not progressed too far, we may be able to correct the address.
If a package is returned because the customer provided an incorrect or incomplete address, additional shipping costs may apply to reship the order.
Printful does not generally cover free reshipment when an incorrect address was supplied by the customer.
14. Unclaimed Packages
If a shipment is returned because it was not collected, accepted or cleared by the customer, additional costs may apply if reshipment is requested and the circumstances are attributable to the customer.
Mandatory consumer rights remain unaffected.
15. Refund Processing Time
Approved refunds are normally initiated using the original payment method.
The time required for a refund to appear in the customer’s account may depend on Stripe, the customer’s bank, card issuer and payment method.
16. Contact
All withdrawal notices, returns and complaints should be directed to the Store rather than directly to Printful.
AillForSounds Official Store
Operated by ECTOSI Technology Piotr Sławek
Jasińskiego 9/58
05-500 Piaseczno
Poland
NIP: 6642124712
Phone: +48 518 290 209
Email: support@store.aillforsounds.com
Model Withdrawal Form
Complete and send this form only if you wish to withdraw from the sales contract.
To:
ECTOSI Technology Piotr Sławek
Jasińskiego 9/58
05-500 Piaseczno
Poland
Email: support@store.aillforsounds.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): ______________________________________
Order number: ___________________________________
Order date: ______________________________________
Date received: ___________________________________
Customer name: __________________________________
Customer address: ________________________________
Date: ____________________________________________
Signature, only if this form is submitted on paper:
